Política de envío
Shipping Policy
Last updated: August 25, 2026
PROCESSING TIME
All orders are processed within 24 hours of purchase. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer.
SHIPPING RATES AND DELIVERY TIMES
We ship across Canada. Every order qualifies for free standard shipping, with no minimum spend and no surcharge at checkout.
Canada — 8 to 14 business days — FREE
All delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, local postal services, customs processing and circumstances beyond our control. Remote and northern communities may take longer.
ORDERS SHIPPED IN MULTIPLE PARCELS
Some orders, particularly kits that include additional filters or accessories, may be dispatched in more than one parcel. When this happens you will receive a separate tracking number for each parcel, and they may arrive on different dates. If one parcel arrives and another does not within the estimated window, contact us and we will look into it.
ORDER TRACKING
Once your order has been dispatched, you will receive a confirmation email with a tracking number. Please allow 2 to 5 business days for tracking information to update after dispatch. Tracking availability may vary depending on your location and carrier.
CUSTOMS AND IMPORT CHARGES
Orders may be subject to customs duties, taxes or import charges imposed by the Canada Border Services Agency. These charges are the responsibility of the buyer and are not included in the product price or shipping cost. We have no control over customs fees and cannot predict their amount.
Orders refused at customs or returned due to unpaid duties will not be eligible for a refund of the original shipping cost.
LOST OR DELAYED ORDERS
If your order has not arrived within the estimated delivery window, please allow a few additional business days before contacting us, as delays can occur due to customs processing, local postal services or high-demand periods.
If your order has not arrived within 30 days of the estimated delivery date, contact us at infocontact@meweli.com with your order number and we will investigate promptly.
Meweli is not responsible for delays caused by the carrier, customs authorities or events beyond our control once the order has been dispatched.
INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is correct before completing your purchase. Meweli is not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, re-shipping costs will be the responsibility of the buyer.
If you notice a mistake in your address, email us immediately at infocontact@meweli.com. If your order has not yet been dispatched we will correct it at no cost.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, contact us within 7 days of delivery at infocontact@meweli.com with your order number and clear photos of the item and packaging.
We will send a free replacement or issue a full refund, whichever you prefer. You will not be asked to return the damaged item.
CONTACT US
For any shipping-related questions: