Política de reembolso
Return & Refund Policy
Last updated: August 25, 2026
THE 30-DAY FUSSY CAT GUARANTEE
Most cat parents have already bought a fountain their cat ignored. So we carry that risk instead of you.
If your cat will not drink from the Meweli™ Cat Fountain, email us at infocontact@meweli.com and we will refund your order in full. You keep the fountain and everything that came with it. Nothing to send back, no forms, no photos.
How it works
Give it a fair chance. Cats are suspicious of new objects, and most need a few days to accept a fountain. Requests can be made from day 14 after delivery, once your cat has had real time with it.
Your window closes on day 30 after delivery. Delivery date, not order date.
Email us from the address you placed the order with, including your order number.
We will ask one question: where you placed the fountain and what your cat did. This is so we can improve, not to talk you out of it. Your refund is approved either way.
Limits
One fountain per household and per customer.
Applies to fountains bought directly from meweli.com. Orders placed through resellers or third parties are not covered.
Cannot be combined with a replacement or refund already issued on the same order.
Covers your cat refusing to drink from the fountain. Returns for any other reason follow the standard process below.
STANDARD RETURNS
For any other reason, you have 30 days from delivery to request a return.
To be eligible, the item must be unused, in original condition, and returned in its original packaging with proof of purchase.
Email infocontact@meweli.com with your order number, full name and reason for return. We respond within 3-5 business days to approve or decline, and provide a return address if approved.
Do not send anything back before written approval. Unauthorised returns are refused and returned to sender at the sender's expense.
Return shipping on standard returns is paid by the buyer. Use a tracked service, as we cannot be responsible for items lost or damaged on the way back to us.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email infocontact@meweli.com within 7 days of delivery with your order number and clear photos of the issue.
We will send a free replacement or issue a full refund, whichever you prefer. You will not be asked to return the damaged item.
1-YEAR WARRANTY
Every Meweli™ Cat Fountain is covered for one year from delivery against pump failure and manufacturing defects.
If it stops working within that period, email us with your order number and a short description of the problem and we will replace it at no cost to you.
The warranty does not cover damage from misuse, drops, or running the pump without water in the reservoir.
WHAT IS NOT COVERED
Filters and other consumables once opened or used, outside the Fussy Cat Guarantee.
Items returned without prior written authorisation.
Gift cards.
More than one fountain per household under the Fussy Cat Guarantee.
Orders not placed directly through meweli.com.
EXCHANGES
We do not process direct exchanges. Request a return on your current order and place a new one separately.
REFUNDS
Refunds under the Fussy Cat Guarantee are issued once your request is approved, usually within 2 business days.
For standard returns we inspect the item on arrival and notify you within 3-5 business days whether the refund is approved.
Approved refunds are returned to your original payment method within 10 business days. Your bank or card provider may take additional time to display the funds. Original shipping costs are non-refundable on standard returns.
If more than 15 business days have passed since approval and you have not received your refund, email infocontact@meweli.com and we will chase it for you.
YOUR STATUTORY RIGHTS
Nothing in this policy limits your rights under Canadian consumer protection law. These guarantees are offered in addition to those rights, not instead of them.